Kakime Support

Need help? We're here for you. Most questions can be answered below — if not, drop us an email and we'll get back within 24 hours.

Quick Answers

How do I delete my account?

Open the app → tap your Profile tab → tap the gear icon → Delete my account. The deletion is immediate and irreversible.

I'm not getting buddy requests

Make sure your profile shows at least 1 sport and a Singapore home area. Profiles without these are filtered out of the Discover tab.

How do I report a user?

On any profile or highlight, tap the ··· menu in the top-right → Report. Our admin team reviews reports within 24-48 hours.

I want to apply for a Verified Shop badge

Open Profile → Settings → Apply for Verified Shop. Provide your UEN/ACRA registration and a business contact. Approval typically takes 2-5 working days.

Photo/video upload is stuck

Make sure your clip is shorter than 15 seconds (we auto-trim longer clips). On iPhone, very large 4K HEVC videos are auto-compressed to 720p — this can take 10-20 seconds depending on the device.

Still need help?

Email hello@kakime.sg from the address linked to your Kakime account. Please include your username and a short description of the issue.

Security & Privacy

For data-access requests, password resets, or security incidents, write to privacy@kakime.sg.